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The Office of the Privacy Commissioner began investigating WhatsApp in January 2012, saying it had 'reasonable grounds' to believe the company was 'collecting, using, disclosing and retaining personal information' in a manner that contravened Canada's Personal Information Protection and Electronic Documents Act.

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The Android and BlackBerry versions are free, although users are charged 99 cents per year for a subscription after the first year. It is currently the third-most popular paid app in the iTunes store, where it sells for 99 cents, and surpassed 100 million downloads on Google Play in November.

WhatsApp allows users worldwide to use their phones to text message friends over the internet without incurring SMS text messaging charges. The report says WhatsApp has committed to fixing the problem on other platforms, but would not say when. That means the problem remains largely unresolved following the investigation and the release of the report. While the app, made by California-based developer WhatsApp Inc., now allows Apple iPhone users running iOS 6 to add contacts manually instead of uploading their address book, BlackBerry, Android, Windows and Nokia users still don't have that option. 'This lack of choice contravenes (Dutch and Canadian) privacy law.' 'The address book contains phone numbers of both users and non-users,' noted Jacob Kohnstamm, chairman of the Dutch Data Protection Authority, in a statement released Monday with a report on the investigation. The popular mobile messaging app WhatsApp breaches Canadian and Dutch privacy laws by forcing many of its users to grant access to their entire address book in order to use it, Canada's privacy watchdog has found in a joint investigation with Dutch authorities.

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